Rybrook aims to deliver good quality services to its franchisees, but with just two engineers, Group IT Manager, Neil Prince, was struggling to support print facilities effectively. Neil went to the board and proposed a managed print solution that would enable the business to get better support, better value for money and, importantly, better service for customers.
Rybrook has deployed a Platinum Managed Print Service (MPS), using around 30 Ricoh Multifunction Products (MFPs) and Ricoh @Remote software, for around 100 users across 24 different locations. The Ricoh MFPs are used for printing, copying, scanning and faxing.Rybrook has replaced most of its old print equipment with the new Ricoh MFPs. The remaining old devices will be replaced on a rolling programme as devices reach end of life or end of contract.
Rybrook estimates that once it has replaced all its old print devices, the Ricoh and Platinum solution will save around £100,000 year-on-year. This is because Rybrook has been able to reduce its print estate by around 25%, is able to buy and manage consumables more effectively, and can deliver a more efficient service.
Neil Prince says "Every customer that comes into our business and has a service from us - be that buying a part, a service or a car - ends up with a printed document. That document represents the quality of the business, so we can't afford to have something that's poorly printed because it's an impression that goes away and lasts with the customer. With Platinum and Ricoh, Rybrook now has a print service that's efficient, cost effective and reflects our high quality brand."
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Find out more about a Platinum MPS by visiting our MPS/MDS section on our website.